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Testimonials:

I am well satisfied with the way my claim was handled and the money I received helped me in my time of need. It is so nice to know these benefits are available. I am very glad to be a member!

R.L. Jacks, AR

We could not have asked for better treatment, our family was so pleased from beginning to end with the way Olin's claim was handled. I would like to share my testimony with others so they can benefit from this membership as our family has!

O. Walker, TN

Customer Satisfaction - What our Members Say

Pinnacle Motor Club Customer Perception Report

Peter Harris Research Group conducted the Customer Satisfaction Survey  for Motor Club Investors and its affiliated companies. Dr. William R. Dillion, Professor of Marketing and Professor of Statistics at the Cox School of Business, Southern Methodist University, conducted the statistical analysis of findings.

  1. Customer Satisfaction Ratings. Members rate their satisfaction at 87% on a 1% to 100% scale. A majority of customers (56%) rate their satisfaction a "100". This rating reflects an unusually high level of satisfaction. Members who have used specific membership services and benefits rate their performance at 90% or higher. This includes a 93% rating for Road Service; by far the most utilized service.
    PERFORMANCE SATISFACTION RATINGS
    SERVICE RATED MEAN RATING
    (1-10 Scale)
    Road and lockout service (all types) 93%
    Free trip service 90%
    Member discounts 81%
    Travel assistance reimbursement 91%
    Attorney's fees 94%

    Note: No one reported using either the $5,000 vehicle reward or $25,000 bond benefits

    RATINGS OF THE CLAIMS REIMBURSEMENT PROCESS
    SERVICE RATED MEAN RATING
    (1-10 Scale)
    Ease of obtaining forms for claims/reimbursements 89%
    Ease of completing/submitting claims 91%
    Speed of claims processing 90%
    Amount of documentation required 92%
    Members trust in the fair and reasonable examination/evaluating of claims 93%
  2. Rating the Value of Benefits and Services. Customers were asked to consider the value of each benefit and service in terms of what they receive for what they pay. The general response was that the package as a whole has great value because members have to pay relatively little to receive "all these great benefits and services".
    MEAN RATINGS OF THE VALUE OF EACH BENEFIT AND SERVICE
    SERVICE RATED MEAN RATING
    (1-10 Scale)
    Road service 92%
    $5,000 vehicle reward 87%
    Attorney's fees 84%
    $25,000 bond 83%
    Member discounts 77%
    Free trip service 75%

  3. Ratings of Sales Staff. Sales staff receives high marks from customers for the service they provide. Asked to grade salespersons on a school-grade scale from "A" to "F", customers gave the sales staff an average grade of A-.

  4. Would Members Recommend Friends or Relatives? A majority of customers (92%) would recommend the membership benefits to friends and relatives.

  5. Sales Brochures. Customers are highly satisfied with the sales brochures they received prior to their joining the motor club. The mean rating of brochures explaining the plan's benefits and services is 89% based on a 1% to 100% scale.

  6. Additional Comments. At the end of the survey, we asked customers if they had anything they wanted to tell the company. The most common remarks were, "I am satisfied with the service," and "They are doing a good job".